ITIL & Service Management

ITIL Training    

• ITIL® V3 Half Day Overview (ITIL3AH)
• ITIL® V3 One Day Overview (ITIL3AF)
• ITIL® V3 Foundation Certificate in IT Service Management (including exam) (ITIL3F)
• ITIL® V3 Capability Certificate in Operational Support and Analysis (ITIL3COSA)
• ITIL® V3 Capability Certificate in Release Control and Validation (ITIL3CRCV)
• ITIL® V3 Capability Certificate in Service Offerings and Agreements (ITIL3CSOA)
• ITIL® Certificate in Planning, Protection and Optimisation (ITIL3CPPO)
• ITIL® Lifecycle Certificate in Continual Service Improvement (ITIL3LCSI)
• ITIL® Lifecycle Certificate in Service Strategy (ITIL3LSS)
• ITIL® Lifecycle Certificate in Service Operations (ITIL3LSO)
• ITIL® Lifecycle Certificate in Service Transition (ITIL3LST)
• ITIL® Lifecycle Certificate in Service Design (ITIL3LSD)
• ITIL® V3 Intermediate Certificate in Managing Across the Lifecycle (ITIL3MALC)
• Achieving ITIL® Practitioner Certification (PRAC)
• Defining IT Skills, Roles and Responsibilities using the SFIA Framework (SFIA)
• COBIT 5 Foundation (COBIT5F)