Course Overview
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
In this course, you will receive:
- Official course content and curriculum
- PeopleCert Exam Voucher included
- Take2 exam re-sit included (eligible on public events)
- After-course instructor coaching benefit included
Prerequisites
ITIL 4 Foundation Certificate or ITIL 4 Managing Professional Transition Certificate
Course Objectives
This course will help you to:
- Increase reliability of IT services
- Reduce losses and costs caused by IT service unavailability or degradation
- Fulfil service quality targets
- Reduce technical debt
- Anticipate utilisation of IT support resources
- Measure, assess, and develop the Problem Management practice capability in your organisation by using the ITIL Maturity Model.
English