Course Overview
he ITIL® Service (Version 5) course provides learners with the guidance needed to design, deliver, operate, support, and continually improve digital services in alignment with ITIL 5.
Participants learn how services create value, how service relationships evolve, and how organisations can manage services holistically across the lifecycle. The course emphasises practical application, governance, value streams, and service resilience in digital and AI‑enabled environments.
This ITIL Service (Version 5) Training course includes:
- Accredited course content and curriculum
- ITIL Service (Version 5) Exam
- 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)
Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
Course Objectives
In this ITIL Service (Version 5) course, you will learn the following:
- Core concepts of digital services and service value
- The ITIL Product and Service Lifecycle from a service perspective
- How value streams support service delivery and improvement
- Service governance, risk, and continual improvement
- How ITIL integrates with DevOps, AI, and project management
- How to prepare for and pass the ITIL® Service certification exam
English
United Kingdom