ITIL 4: Service Request Management Training (ITIL4SRMT)


Course Overview

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

In this course, you will receive:

  • Official course content and curriculum
  • PeopleCert Exam Voucher included
  • Take2 exam re-sit included (eligible on public events)
  • After-course instructor coaching benefit included

Who should attend

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about Service Request management.


ITIL 4 Foundation Certificate or ITIL 4 Managing Professional Transition Certificate

Course Objectives

This course will help you to:

  • Establish clear and structured patterns and methods of working
  • Reduce costs associated with request handling and fulfilment
  • Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
  • Fulfil SLAs with service consumers
  • Improve standing or reputation with the service consumer due to higher service quality and clear user expectations

Prices & Delivery methods

Online Training

1 day

  • £ 595.—
Classroom Training

1 day

  • United Kingdom: £ 595.—

Currently there are no training dates scheduled for this course.