ITIL® 4 Managing Professional Drive Stakeholder Value (DSV) (ITIL4DSV)

 

Course Overview

This ITIL 4 Specialist: Drive Stakeholder Value (DSV) course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via IT-enabled services. It covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

The course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert® account:

  • ITIL 4: Drive Stakeholder Value Manual

Who should attend

ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.

Prerequisites

Course Objectives

  • Understand of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
  • Apply practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows

Prices & Delivery methods

Online Training

Duration
3 days

Price
  • £ 1,570.—
Classroom Training

Duration
3 days

Price
  • United Kingdom: £ 1,570.—

Schedule

This course is guaranteed to run. Please see our complete terms and conditions for full details of this offer.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

English

European Time Zones

Online Training This is a FLEX course. Time zone: British Summer Time (BST)
Online Training This is a FLEX course. Time zone: British Summer Time (BST)
Online Training This is a FLEX course. Time zone: British Summer Time (BST)

4 hours difference

Online Training Time zone: Eastern Daylight Time (EDT) Guaranteed date!

5 hours difference

Online Training Time zone: Eastern Daylight Time (EDT)
Online Training Time zone: Eastern Daylight Time (EDT) Guaranteed date!
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

United Kingdom

London This is a FLEX course.   Time zone: Europe/London Book now:
Book online training
Book classroom training
London This is a FLEX course.   Time zone: Europe/London Book now:
Book online training
Book classroom training
London This is a FLEX course.   Time zone: Europe/London Book now:
Book online training
Book classroom training

If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.