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ITIL® 4 Foundation Certification Training (ITIL4F)

 

Course Overview

Start your ITIL 4 certification journey on the right foot! The ITIL 4 Foundation certification instructor-led training course provides you with the knowledge needed to pass the ITIL 4 Foundation Certification exam.

Who should attend

Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Prerequisites

No specific experience is required to attend this course. The following ITIL materials will be sent to you electronically two weeks prior to the course. We recommend you read them before your course:

  • ITIL 4® Foundation Manual
  • Course syllabus

Course Objectives

  • You Will Learn How To
    • Prepare for the ITIL 4 Foundation certification exam
    • Identify opportunities to develop IT practises using ITIL guidelines
    • Interact with IT teams using ITIL 4 terminology and concepts
    • Explore the service value chain and IT service management practises
    • Recognise the importance of IT and business integration

    Course Content

    ITIL 4 Foundation Course Outline

    • Module 1: Service Management
    • Module 2: The Four Dimensions
    • Module 3: The Service Value System
    • Module 4: The Service Value Chain
    • Module 5: The Seven Guiding Principles
    • Module 6: ITIL Practices: Practice Overview and General Management Practices
    • Module 7: ITIL Practices: Service Management and Technical Management Practi

    ces

    Online Training

    Duration 3 days

    Price (excl. VAT)
    • £ 995.—
    Classroom Training

    Duration 3 days

    Price (excl. VAT)
    • United Kingdom: £ 995.—

    Schedule

    This course is guaranteed to run. Please see our complete terms and conditions for full details of this offer.
    Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
    English
    European Time Zones
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    Online Training Time zone: British Summer Time (BST) Guaranteed date!
    This course is guaranteed to run. Please see our complete terms and conditions for full details of this offer.
    United Kingdom
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