Course Overview
Our three-day ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course focuses on the enhancement of the knowledge and skills of IT service management professionals in the areas of collaboration, service improvement, and service assurance. Implementation of such practices lead to improved efficiency and productivity, organisational alignment, effective risk management and improved service quality. Our three-day ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course contains the following:
- Pre-reading
- Course Manual
- Quizzes
- Exercises
- ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) Exam Voucher
Who should attend
Our ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course will benefit several individuals, teams and organisations, including but not limited to:
- IT Service Managers
- IT Service Designers
- IT Service Transition Managers
- IT Operations Teams
- IT Architects
- IT Quality Assurance and Compliance Professionals
- Business Analysts
- Project Managers
- IT Consultants
- IT Teams and Organizations
- Individuals looking to align IT services with business objectives, improve customer satisfaction, and achieve operational excellence.
Prerequisites
Our ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course requires candidates to have passed the ITIL®4 Foundation Exam.
Course Objectives
- Define the key concepts, principles, value and challenges of ITIL® 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL® Maturity Model