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IT-ITIL4CDS
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ITIL® 4 Specialist Create, Deliver & Support (CDS) (ITIL4CDS)
Course Overview
This ITIL 4 Create, Deliver, and Support (DPI) course covers the 'core' service management activities and the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practises, methods and tools and an understanding of service quality and improvement methods.
The course prepares you for the ITIL 4 Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.
Prerequisites
Students wanting to attend this course must hold the ITIL v3 or ITIL 4 Foundation Certificate
Course Objectives
You Will Learn How To:
- Plan and build a service value stream to create, deliver and support service
- Identify how relevant ITIL practises contribute to creation, delivery and support across the SVS and value streams
- Create, deliver and support services
Schedule
This course is guaranteed to run. Please see our complete terms and conditions for full details of this offer.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
Italian
1 hour difference
United Kingdom
For more information please email enquiries@flane.co.uk to discuss training options available.