ITIL® 4 Specialist Create, Deliver & Support (CDS) (ITIL4CDS)

 

Course Overview

This ITIL 4 Create, Deliver, and Support (DPI) course covers the 'core' service management activities and the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practises, methods and tools and an understanding of service quality and improvement methods.

The course prepares you for the ITIL 4 Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

You will be given access to the following ebook on Day 1 of your course:

  • ITIL 4 Managing Professional Create, Deliver and Support book

Prerequisites

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. No pre-reading is required before attendance.

Course Objectives

You Will Learn How To:

  • Plan and build a service value stream to create, deliver and support service
  • Identify how relevant ITIL practises contribute to creation, delivery and support across the SVS and value streams
  • Create, deliver and support services

Prices & Delivery methods

Online Training

Duration
3 days

Price
  • £ 1,570.—
Classroom Training

Duration
3 days

Price
  • United Kingdom: £ 1,570.—

Schedule

This course is guaranteed to run. Please see our complete terms and conditions for full details of this offer.
This class will become guaranteed to run with one more student registration.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

English

European Time Zones

Online Training Time zone: Greenwich Mean Time (GMT) Guaranteed date!
Online Training This is a FLEX course. Time zone: British Summer Time (BST)
Online Training This is a FLEX course. Time zone: British Summer Time (BST)
Online Training This is a FLEX course. Time zone: British Summer Time (BST)
Online Training This is a FLEX course. Time zone: British Summer Time (BST)

5 hours difference

Online Training Time zone: Eastern Daylight Time (EDT) Guaranteed date!
This class will become guaranteed to run with one more student registration.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

United Kingdom

London This is a FLEX course.   Time zone: Europe/London Book now:
Book online training
Book classroom training
London This is a FLEX course.   Time zone: Europe/London Book now:
Book online training
Book classroom training
London This is a FLEX course.   Time zone: Europe/London Book now:
Book online training
Book classroom training
London This is a FLEX course.   Time zone: Europe/London Book now:
Book online training
Book classroom training

If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.