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Instructor-Led Online Training (ILO)
Live Online Classes in the Virtual Classroom

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Office 365 Teams - Voice End User Training (TEAMS-VOICE)

 

Course Overview

This course will provide users with an overview and introduction of the calling and telephony features within Teams. This course can be completely customised for each client as appropriate.

Duration: 60 minutes -5 sessions per day

Group Size: Up to 10 people maximum

Training Room Requirements: Meeting Room, TV/Projector, PC/ Laptop with Skype for Business installed per user

Who should attend

Teams Users (New & Existing)

Prerequisites

No Prerequisites

Course Objectives

Upon successful completion, delegates will be able to:

  • Making phone calls
  • Receiving phone calls
  • Place callers on hold/mute
  • Transfer calls & cancelling transfers
  • Internal Video calls
  • Conference calls
  • Scheduling meetings
  • Joining meetings
  • Set Call Forwarding
  • Understand Call Forward options
  • Tagging for status change alerts
  • Participant preferences
  • Find previous conversations and call history
  • Using Voicemail
Online Training Onsite

Duration 1 day

Classroom Training Onsite

Duration 1 day

Currently there are no training dates scheduled for this course.  Enquire a date