Symantec Endpoint Protection 14.0: Maintain and Troubleshoot (SEPMT) – Outline

Detailed Course Outline

Introduction

  • Course overview
  • The classroom lab environment

Troubleshooting Techniques and Tools

  • Use a systematic approach for problem solving.
  • Describe Symantec and third-party troubleshooting tools and how they are used.
  • Know which SEPM and SEP client logs to research when troubleshooting specific issues.
  • Use the Symantec Knowledge Base and interact with Symantec Technical Support.

SEPM Console Troubleshooting

  • Identify critical SEP 14x services and processes.
  • Troubleshoot authentication issues.
  • Troubleshoot the embedded and SQL database connection and configuration.

Troubleshoot Installation and Migration Issues

  • Describe how data is transferred during replication and know which replication logs are affected.
  • Troubleshoot a new SEPM SEP 14x installation.
  • Describe how to upgrade the SEPM.
  • Ensure a successful SEPM upgrade.
  • Upgrade Windows clients and troubleshoot the deployment.
  • Ensure Mac compatibility and troubleshoot upgrading Mac clients.
  • Install and troubleshoot Linux client installations.

Troubleshooting Client Communication Issues

  • Identify the interactions between the client and the SEPM.
  • Identify heartbeat process.
  • Locate and configure debug logs for client communication issues.
  • Describe communications issues from the client perspective.
  • Describe the tools and methods to repair communication problems
  • Identify Linux and Mac communication issues.

Content Distribution Issues

  • Determine which LiveUpdate source works best for your organization.
  • Examine how the SEPM connects to LiveUpdate and downloads content.
  • Examine LiveUpdate logs.
  • Manage LIveUpdate for SEP 14x clients.
  • Describe Symantec best practices for managing and monitoring GUPs, and describe the use the Symantec Endpoint Protection Content Distribution Monitor.

Reporting

  • Identify and examine critical SEPM reports for use during a malware outbreak.
  • Introducing IT Analytics
  • Creating reports using IT Analytics.

Incident Handling

  • Life of an outbreak.
  • Handling false positives.
  • Identifying false positives.

Performance Issues

  • Assess SEP performance using sizing and scalability recommendations.
  • Optimize performance for the SEPM.
  • Optimize performance for the SEP client.
  • Utilities and other resources.
  • Case studies.