Microsoft Customer Insights – Data (MB-260T00)

 

Course Overview

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

Who should attend

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Certifications

This course is part of the following Certifications:

Prerequisites

Before attending this course, students must have:

  • Familiarity with Dynamics 365 Customer Insights
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

Course Content

  • Get started with Dynamics 365 Customer Insights
  • Ingest data into Customer Insights
  • Create a unified customer profile in Dynamics 365 Customer Insights
  • Work with Dynamics 365 Customer Insights
  • Enrich data and predictions with Customer Insights

Prices & Delivery methods

Online Training

Duration
4 days

Price
  • £ 2,485.—
Classroom Training

Duration
4 days

Price
  • United Kingdom: £ 2,485.—

Schedule

Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

English

European Time Zones

Online Training Time zone: British Summer Time (BST)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Greenwich Mean Time (GMT)

5 hours difference

Online Training Time zone: Eastern Standard Time (EST)

6 hours difference

Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

Europe

Germany

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Switzerland

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Zurich This is a FLEX course.   Time zone: Europe/Zurich Book now:
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Zurich This is a FLEX course.   Time zone: Europe/Zurich Book now:
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Zurich This is a FLEX course.   Time zone: Europe/Zurich Book now:
Book online training
Book classroom training
Zurich This is a FLEX course.   Time zone: Europe/Zurich Book now:
Book online training
Book classroom training

If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.