Detailed Course Outline
Building the Business Process Improvement (BPI) Framework
Defining BPI
- Business process improvement vs. re-engineering
- Driving innovation with BPI
- Benchmarking your personal BPI skills
Uncovering BPI challenges
- The evolution of process improvement
- Defining a business process with the Business Process Improvement Framework (BPIF)
Evaluating the Organisation
Analysing the organisational mission and vision
- Pinpointing influences on the business
- MOST
- Five forces
- PESTLE
- SWOT
Developing a communication plan
- Identifying key stakeholders needs
- Defining the phases of communication
Outlining the Current Process
Creating a Process Inventory
- Defining different documentation methods
- Determining Business Rules
- Applying process prioritisation techniques
Enhancing your modelling skills
- Evaluating modelling techniques and key principles
- Modelling a cross-functional activity diagram
Designing appropriate measurements
- Linking business drivers to measurements
- Identifying Key Performance Indicators (KPIs)
Analysing and Improving the Process
Relating process measures to business drivers
- Analysing process performance
- Recognising the causes of poor process performance
- Time
- Cost
- Quality
- Satisfaction
Leveraging problem analysis criteria
- People
- Technology
- Business rules
- Materials
- Investigating root cause using problem mapping tools
- Relating root cause analysis to a business process
Modelling the "To-Be" Solution
Designing appropriate success criteria
- Optimising vs. enhancing your business process
- Focusing on customer needs
- Determining value and uniqueness
- Dissecting the "To-Be" process
Assessing process performance
- Deriving KPIs from business drivers
- Developing a KPI dashboard
- Creating an assessment plan for your own process
Managing and Implementing Change
Maximising stakeholder buy-in
- Targeting key stakeholders
- Identifying stakeholder communication styles
- Differentiating approach based on project phase
Driving change in organisations
- Determining barriers to change
- Identifying positive and negative forces for change
- Developing and applying a force field analysis approach
Facilitating acceptance in your organisation
- Determining organisational necessities
- Communicating the innovation effectively
- Preparing the implementation plan
Integrating BPI into Your Organisation
Implementing continuous improvement
- Recognising the history of continuous improvement
- Shadow pyramid
- Six Sigma
- TQM
- Deploying SCARF to empower stakeholders
Creating a Business Process Improvement Center (BPIC)
- Leveraging the BPIC to support stakeholders, business strategy and knowledge capture
- Applying the BPI framework using the BPIC
- Promoting a structured approach to BPI
Focusing on feedback and measurement
- Appraising BPI processes in organisations
- Prioritising changes using the Ease/Impact matrix
- Detailing the BPI implementation plan