Detailed Course Outline
Module 1: Storage controller
- System categories
- Storage controller components
- System memory
- Fans, PSUs, and LEDs
- SP and BMC
- Model-specific I/O expansion
- Add-on cards
- HA interconnect
Module 2: Storage
- Storage shelves
- Shelf components
- Shelf cables
- Disk drives and IOMs
- Shelf cabling
- Shelf protocols
- Logs
Module 3: Disks
- Disk types
- Disk interfaces
- Encryption
- Disk ownership
- Common disk issues and error recovery
- Maintenance Center
Module 4: RAID
- ONTAP RAID types
- RAID reconstruction
- Drive spares
- ADP
- RAID labels
- RAID and media scrubbing
- ASA r2
Module 5: High availability
- NVRAM mirroring
- Mailbox disks
- Failover and giveback
- Disk ownership
- Nonmaskable Interrupts and hardware panics
Module 6: Cluster high availability
- Quorum and replicated databases
- Cluster high availability
- Epsilon
- Cluster switches and network connectivity
- Switch vendor support
Module 7: Firmware
- Automatic System Manager firmware updates
- Disk firmware upgrades
- IOM firmware upgrades
- SP and BMC firmware
- BIOS upgrades and issues
- Add-on PCIe card firmware upgrades
Module 8: AutoSupport
- AutoSupport
- Automatically created cases
Module 9: Tools
- Fix It
- Dexter
- Active IQ
- Hardware Universe and IMT
- Net2