Active IQ Unified Manager Troubleshooting (AIQUMTS) – Outline

Detailed Course Outline

Module 1: Active IQ Unified Manager Installation

  • Explain the Active IQ Unified Manager architecture
  • Install Unified Manager for Windows and Linux
  • Deploy Unified Manager OVA
  • Investigate and troubleshoot third-party dependencies for Unified Manager installations
  • Learn the log files to use to troubleshoot installation issues with Unified Manager

Module 2: Maintenance console

  • Explain the features offered in the maintenance console
  • Describe and perform debug logging
  • Explain the Active IQ Unified Manager database backup and restore process
  • Upload and download files to and from the Open Virtual Appliance (OVA) distribution of Unified Manager
  • Collect a support bundle
  • Use Engineering Diagnostic Shell (EDS) and Engineering Remote Diagnostic Shell (ERDS) to diagnose a problem

Module 3: AIQUM UI features

  • List and describe local and remote users and roles
  • Identify and describe “Cluster Not Reachable” messages
  • Explain, use, and troubleshoot the import of Unified Manager HTTPS certificates
  • Explain Lightweight Directory Access Protocol (LDAP) and Security Assertion Markup Language (SAML) configuration for Active IQ Unified Manager 9.x
  • Describe the Scale Monitor purpose and messages
  • Troubleshoot issues during the addition of ONTAP systems to Unified Manager monitoring

Module 4 Active IQ Unified Manager Performance Component

  • Explain the performance component functionality in Active IQ Unified Manager
  • Describe the configuration and management of the performance component
  • Describe how to monitor and analyze workload performance
  • Identify performance data collection types and methods
  • Explain performance capacity and utilization in Unified Manager
  • Explain Workload Analyzer

Module 5: AIQUM application integration

  • Pair Active IQ Unified Manager with OnCommand Workflow Automation (OnCommand WFA)
  • Examine REST APIs
  • Describe the Commvault support strategy
  • Review ONTAP FlexGroup volumes
  • Explain ONTAP anti-ransomware protection

Module 6: Errors and Logging

  • Identify NetApp Active IQ usage and content
  • Use Support Bundle logs for troubleshooting
  • Identify and use the logs associated with a particular service
  • Discuss reports