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Home > Cisco Systems Training > Cisco Unified Contact Center Training
Cisco Unified Contact Center Training
Cisco Unified Customer Contact solutions provide the power of collaboration with contact center management tools that transform customer care from simple phone transactions to unique, rich experiences that can be customised to address the needs of individual customers.
An authorized Cisco Learning Solutions Partner, we offer comprehensive training programs including many hands on labs for Cisco Unified Contact Center Express and Enterprise solutions.
Cisco Unified Contact Center Training
- Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
- Deploying & Administering Cisco Unified Contact Center Enterprise v10.0 (Accelerated) (DAUCCEBC)
- Deploying Cisco Unified Contact Center Express (UCCXD)
- Deploying Cisco Unified Intelligence Center v1.1 (DUIC)
- Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0 (UEIME)
- Customer Voice Portal Implementation v8.0 (CVPI)
- Unified Contact Center Express Advanced (UCCXA)