Course Overview
Discover the tools and techniques of NetApp® ONTAP® hardware analysis and troubleshooting. Learn to triage and gather the right data for all hardware cases, to work 60% to completion with no help, and to properly frame and get assistance to resolve the remaining 40%.
This is a Partner Only Course.
Who should attend
Support engineer, implementation engineer, and professional services engineer
Prerequisites
- Technical Support Engineer New Hire OnRamp Program
- Three months of experience taking support calls
- FAS, AFF, and ASA web-based training
Course Objectives
This course focuses on enabling you to do the following:
- Troubleshoot system controllers, power supplies, fans, and add-in cards
- Troubleshoot storage shelf issues
- Troubleshoot disk failures
- Identify high availability issues
- Analyze RAID issues
- Identify troubleshooting tools
English