Course Overview
The ITIL Product (Version 5) course provides learners with the guidance needed to manage digital products end‑to‑end, from discovery through design, acquisition, build, transition, operation, delivery, and support.
Participants learn how digital products enable services, how value is co‑created, and how organisations can govern products effectively across complex, evolving ecosystems. The course emphasises practical application, lifecycle thinking, value streams, and continual improvement.
This ITIL Experience (Version 5) Training course includes:
- Accredited course content and curriculum
- ITIL Experience (Version 5) Exam
- 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)
Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
Course Objectives
In this ITIL Experience (Version 5) course, you will learn the following:
- Core concepts of digital experience and experience value
- How experience integrates with the ITIL Product and Service Lifecycle
- How lifecycle activities influence experience outcomes
- Experience governance, signals, and continual improvement
- How ITIL integrates experience thinking with DevOps, AI, and project management
- How to prepare for and pass the ITIL® Experience certification exam