Course Overview
The ITIL® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 material.
You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital product and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasises practical understanding and organisational relevance, enabling immediate application of ITIL (Version 5) concepts.
Who should attend
This course is intended for professionals who already hold ITIL 4 certification and need to transition to ITIL (Version 5) efficiently.
Prerequisites
Participants must hold ITIL 4 Foundation or a higher ITIL 4 certification (excluding ITIL 4 Cloud and Sustainability).
Course Objectives
In this ITIL (Version 5) Foundation course, you will learn the following:
- Understand what has changed from ITIL 4 to ITIL (Version 5)
- Apply the ITIL (Version 5) digital product and service management model
- Understand the updated ITIL Product and Service Lifecycle
- Use ITIL (Version 5) concepts to improve service delivery and collaboration
- Understand value streams, governance, and continual improvement in ITIL (Version 5)
- Prepare for and pass the ITIL (Version 5) Foundation certification exam
English