Course Overview
This ITIL® 5 Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL 5 Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.
In this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practises, identify opportunities to enhance organisational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.
This ITIL 5 Foundation Training course includes:
- Accredited course content and curriculum
- ITIL 5 Foundation Exam
- 1 Year of PeopleCert Plus Membership (public schedule enrollments)
- 1 Mock Exam
- Take2 Exam Re-Take Option
Prerequisites
No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.
Course Objectives
In this ITIL 5 Foundation course, you will learn the following:
- The ITIL 5 end-to-end IT/digital operating model
- How to use the ITIL 5 model to create, deliver, and continuously improve tech-enabled products and services
- The impact of technology and IT teams in a broader business strategy
- Prepare for and pass the ITIL 5 Foundation certification exam
- Identify opportunities to develop IT practises using ITIL guidelines
- Interact with IT teams using ITIL 5 terminology and concepts
- Explore the service value chain and IT service management practises
- Recognise the importance of IT and business integration
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