Course Overview
The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operations as quickly as possible.
In this course, you will receive:
- Official course content and curriculum
- PeopleCert Exam Voucher included
- Take2 exam re-sit included (eligible on public events)
- After-course instructor coaching benefit included
Prerequisites
ITIL 4 Foundation Certificate or ITIL 4 Managing Professional Transition Certificate
Course Objectives
This course will help you to:
- Coordinate incident handling in the organisation or in a specific area, such as territory, product, or technology, depending on the organisational design
- Monitor and review the work of teams that handle and resolve incidents
- Coordinate manual work with incidents, especially those involving multiple teams
- Ensure sufficient awareness of the incidents and their status across the organisation
- Conduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures
- Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.
English