ITIL & Service Management Training
For IT Service Management Training, ITIL is your first stop. The IT Infrastructure Library (ITIL) is the worlds most widely accepted approach to the management and delivery of IT Services.
The service management area, for example, offers an immediate value to almost any IT operations organisation supporting and providing mission-critical functions. The ITIL service management is divided into two categories - Service Support and Service Delivery. Please see a selection of courses below, for more information, please contact Fast Lane on 0845 470 1000 or enquiries@flane.co.uk
ITIL Training
- ITIL® V3 Half Day Overview (ITIL3AH)
- ITIL® V3 One Day Overview (ITIL3AF)
- ITIL® V3 Foundation Certificate in IT Service Management (including exam) (ITIL3F)
- ITIL V3 Foundation Certificate in IT Service Management Plus (ITIL3FP)
- ITIL® V3 Capability Certificate in Operational Support and Analysis (ITIL3COSA)
- ITIL® V3 Capability Certificate in Release Control and Validation (ITIL3CRCV)
- ITIL® V3 Capability Certificate in Service Offerings and Agreements (ITIL3CSOA)
- ITIL® Certificate in Planning, Protection and Optimisation (ITIL3CPPO)
- ITIL® V3 Lifecycle Certificate in Continual Service Improvement (ITIL3LCSI)
- ITIL® V3 Lifecycle Certificate in Service Strategy (ITIL3LSS)
- ITIL® V3 Lifecycle Certificate in Service Operations (ITIL3LSO)
- ITIL® V3 Lifecycle Certificate in Service Transition (ITIL3LST)
- ITIL® V3 Lifecycle Certificate in Service Design (ITIL3LSD)
- ITIL® V3 Intermediate Certificate in Managing Across the Lifecycle (ITIL3MALC)


