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Instructor-Led Online Training (ILO)
Live Online Classes in the Virtual Classroom

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Supporting and Troubleshooting Windows 10 (10982)

 

Who should attend

This course is primarily for Enterprise Desktop Support Technicians, who provide Tier 2 support to users running Windows 10 on personal computers and devices within a Windows domain environment in medium to large enterprise organizations.

This course is also highly recommended for IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

Prerequisites

Before attending this course, you must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • !MS-20697-1
  • !MS-20697-2.

Course Objectives

After completing this course, you will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Course Content

This course will give you the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in any Windows Server domain environment. This course provides an understanding of Windows 10 features, how these features can be used in an Active Directory environment and how to troubleshoot them to best support your Windows 10 users.

Online Training

Duration 5 days

Price (excl. VAT)
  • £ 2,445.-
  • SA Voucher: 5
    hardcoded default SA
Classroom Training

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,445.-
  • SA Voucher: 5
    hardcoded default SA

Schedule

This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
English
Time zone BST
27/07/2020 ― 31/07/2020 Online Training Time zone: BST
03/08/2020 ― 07/08/2020 Online Training Time zone: BST
17/08/2020 ― 21/08/2020 Online Training Time zone: BST
17/08/2020 ― 21/08/2020 Online Training Time zone: BST
12/10/2020 ― 16/10/2020 Online Training Time zone: BST
19/10/2020 ― 23/10/2020 Online Training Time zone: BST
07/12/2020 ― 11/12/2020 Online Training Time zone: GMT
18/01/2021 ― 22/01/2021 Online Training Time zone: GMT
This course is guaranteed to run. Please see our complete terms and conditions for full details of this offer.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
United Kingdom
27/07/2020 ― 31/07/2020 Virtual This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
03/08/2020 ― 07/08/2020 Virtual This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
17/08/2020 ― 21/08/2020 London (Int Hse) Enroll
17/08/2020 ― 21/08/2020 Manchester Enroll
14/09/2020 ― 18/09/2020 London (Int Hse) Enroll
12/10/2020 ― 16/10/2020 Birmingham Enroll
12/10/2020 ― 16/10/2020 London (Int Hse) This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
19/10/2020 ― 23/10/2020 Manchester This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
02/11/2020 ― 06/11/2020 guaranteed date! Berlin Enroll