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Supporting and Troubleshooting Windows 10 (10982)

Course Description Schedule Course Outline
 

Course Overview

This course will give you the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in any Windows Server domain environment. This course provides an understanding of Windows 10 features, how these features can be used in an Active Directory environment and how to troubleshoot them to best support your Windows 10 users.

Who should attend

This course is primarily for Enterprise Desktop Support Technicians, who provide Tier 2 support to users running Windows 10 on personal computers and devices within a Windows domain environment in medium to large enterprise organizations.

This course is also highly recommended for IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

Prerequisites

Before attending this course, you must have:

Course Objectives

After completing this course, you will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.
Classroom Training
Modality: G

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,372.-
  • SA Voucher: 5
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Online Training
Modality: U

Duration 5 days

Enroll now
E-Learning MOC on Demand
Modality: P
Price (excl. VAT)
  • United Kingdom: £ 449.-
  • SA Voucher: 2
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