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Instructor-Led Online Training (ILO)
Live Online Classes in the Virtual Classroom

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Universal Discovery 10.x Essentials (UD120)


Course Overview

This course is designed to provide an understanding of the fundamental concepts and applications of the Universal Discovery (UD) solution. Participants learn various discovery methods and learn how to implement these methods. Federation and leveraging of actionable information are also introduced in the context of Discovery operations and management.

The hands-on lab environment uses UD version 2019.11

Who should attend

This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of Universal Discovery.


To be successful in this course, you should have the following prerequisites or knowledge:

  • General knowledge of IT operations, familiarity with business services and service management
  • Familiarity with the ITIL V3 Foundations subject area and the Configuration Management System (CMS) in particular
  • Background in network or enterprise application administration and knowledge of enterprise architectures in a production IT infrastructure
  • Working knowledge of web sites and browsers
  • Familiarity with testing concepts

Course Objectives

Upon successful completion of this course, you should be able to:

  • Identify the evolution of the Configuration Management System (CMS) from the Configuration Management Database (CMDB), the need for CMS, and working of CMS
  • Define the concept of Universal Discovery (UD) and be able to identify its applications and types
  • Identify the architecture and deployment process of UD, and the installation and setup of the data flow probe and its log files
  • Define the concepts of discovery adapters, discovery jobs, discovery scripts, and other discovery resources
  • Use the Universal Discovery module to perform application dependency mapping discovery and inventory discovery
  • Use the zone-based discovery method and discovery activities
  • Design and build agentless and agent-based discoveries, and use inventory scanners
  • Work with the Software Library Viewer and various inventory tools
  • Use the application recognition process and discovery rules
  • Use the Discovery Troubleshooter
  • Configure and Troubleshoot Automated Service Modeling (ASM)
  • Use UD to support UCMDB integrations

Course Content

  • Course Overview
  • Introduction to CMS
  • Introduction to Universal Discovery (UD)
  • UD Architecture, Installation, and Deployment
  • UD Adapter Management
  • Working with the Universal Discovery Module
  • Dependency Mapping Discovery
  • UD Inventory Discovery
  • UD Application Recognition
  • Discovery Rules Engine
  • Monitoring and Troubleshooting Discovery
  • Configuring and Troubleshooting ASM
  • Integrations
Online Training

Duration 5 days

Price (excl. VAT)
  • £ 2,800.-
Classroom Training

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,800.-


Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
1 hour difference
18/01/2021 ― 22/01/2021 Online Training Time zone: Central European Time (CET)
12/07/2021 ― 16/07/2021 Online Training Time zone: Central European Summer Time (CEST)