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Operations Manager i 10.x Essentials (OMI120)

Course Description Schedule Course Outline
 

Course Overview

Operations Manager i (OMi) is the core component of the Operations Bridge solution. This fiveday, entry-level, instructor-led training course offers technical personnel, who are new to Operations Bridge and Operations Manager i (OMi), the opportunity to develop hands-on experience in applying the fundamental principles, methodologies, and capabilities for managing events using OMi. This course includes hands-on labs that use version 10.11 of the OMi software.

Who should attend

This course is intended for new users of Operations Bridge and OMi, including:

  • IT Tools engineers
  • Operations staff
  • Operations managers
  • Availability engineers
  • System administrators
  • Network administrators

Prerequisites

To be successful in this course, you should have the following prerequisites or knowledge:

  • IT operations principles and practices
  • Systems and network administration
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

Course Objectives

Upon successful completion of this course, you should be able to:

  • Use OMi to effectively identify, prioritize, and resolve events
  • Create event dashboards to meet the information needs of specific users
  • Describe Configuration Item (CI) resolution and correlation
  • Identify the health of services and technology components based on Health Indicators (HIs) and Key Performance Indicators (KPIs) presented in OMi
  • Create and use OMi performance dashboards
  • Create and use OMi tools
  • Create and tune Topology Based Event Correlation (TBEC) correlation rules
  • Create and tune Stream Based Event Correlation (SBEC) correlation rules
  • Create and tune Time Based Event Automation (TBEA) automation rules
 

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