Unified Contact Centre Enterprise Supervisor Training (UCCESUPERVISOR)

Course Description Schedule
 

Course Overview

On completion of this session, delegates will have an understanding of the Supervisor Desktop and Historical Reports.

Each session is 2 hours in duration and can accommodate 3 delegates per session.

3 sessions can be run in 1 day.

This course requires:

  • A room with 3 phones and PC’s set up
  • PC’s loaded with agen
  • PC's loaded with supervisor and historical reporting software

Prerequisites

Delegate should have attended UCCX Agent Training before attending this course.

Course Content

  • Logging In/Out
  • Real Time View
  • Changing Agent States
  • Team Messaging
  • Creating Thresholds
  • Barge/Intercept
  • Monitoring Agents
  • Overview of Webview
  • Scheduling Historical Reports
  • Viewing Real Time Reports
  • Creating/Saving and Scheduling Historical Reports
Classroom Training
Modality: C

Duration 3 sessions

Enroll now
 

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