Cisco Unified Communications Handset Training (IPTHANDSET)

Course Description Schedule

Course Overview

This session is ideal for individuals who need basic handset training.

Each session is 90 minutes in duration and can accommodate 10 delegates per session.

4 sessions can be run in 1 day.

This course requires:

  • A room with a minimum of 5 phones and PC’s set up
  • PC’s loaded with CCM user



Course Objectives

On completion of the course delegates will have a basic knowledge of the handset and its features:

  • Overview of IP Handset
  • Making and Receiving Calls
  • Hold
  • Transfer
  • Conference
  • Call Park
  • Call Back
  • Multiple Calls
  • Directories
  • Services (If applicable)
  • Settings
  • Setting up Voicemail
  • Changing Greeting
  • Using Alternate Greeting
  • Change Pin
  • Overview of CCMUser
  • Creating Speed Dials
  • Configuring Personal Directory
  • Line Settings
  • User Settings
Classroom Training
Modality: C

Duration 4 sessions

Enroll now

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