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Cisco Unifed Contact Centre Express Implementation v9 (CUCCXI V9)

Course Description Schedule Course Outline
 

Course Overview

This instructor-led course focuses on configuration, administration and troubleshooting of Cisco Unified Contact Centre Express and Cisco Unified Communications Manager in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure Cisco Unified Contact Centre Express integration with Cisco Unified Communications Manager and explore the Cisco Unified Contact Centre Express features. Delegates will configure and test a new Cisco Unified Contact Centre Express installation and build advanced scripts for call handling. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them additional theory about the Cisco Contact Centre Express version 8.

This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates. Additional topics, such as Cisco Unified Communications Manager Express Integration, may be added on request.

Who should attend

Support and deployment personnel, Administrators, or anyone who or needs an understanding of the Cisco Unified Contact Centre Express/Cisco Unified Communications Manager implementation and scripts e.g. Channel Partner / Reseller, Customer, Employee.

Prerequisites

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Contact Centre Express or Cisco Unified Communications Manager.

Course Content

This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates. Additional topics, such as Cisco Unified Communications Manager Express Integration, may be added on request.

Classroom Training
Modality: G

Duration 4 days

Price (excl. VAT)
  • United Kingdom: £ 1,995.-
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