> > > CUCCXAA V10

Cisco Unified Contact Centre Express Version 10 Advanced Administration (CUCCXAA V10)

Course Description Schedule Course Outline
 

Course Overview

This instructor-led course focuses on the administration and management of Cisco Unified Contact Centre Express. This course is intended for those who require more in-depth knowledge and need to create or modify scripts. The first 2 days are identical the Cisco Unified Contact Centre Express version 10 Administration course. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Contact Centre Express and Cisco Unified Communications Manager. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Who should attend

Administrators, or anyone who or needs an understanding of the Cisco Unified Contact Centre Express/Cisco Unified Communications Manager implementation and scripts e.g. Channel Partner / Reseller, Customer, Employee.

Prerequisites

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Contact Centre Express.

Course Objectives

The course will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unified Contact Centre Express in a Cisco Unified Communications Manager deployment. The focus will be on the administrative tasks required for adding, moving and changing agents as well as administering Cisco Unified Contact Centre Express messaging features. Delegates will learn how to create and modify Cisco Unified Contact Centre Express scripts.

Classroom Training
Modality: G

Duration 4 days

Enroll now
 

Accessing our website tells us you are happy to receive all our cookies. However you can change your cookie settings at any time. Find out more.   Got it!