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Cisco Unified Contact Centre Express Version 10 Administration (CUCCXA V10)

Course Description Schedule Course Outline
 

Course Overview

This instructor-led course focuses on the administration and management of Cisco Unified Contact Centre Express. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Contact Centre Express in a Cisco Unified Communications Manager environment. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Who should attend

Administrators, or anyone who or needs an understanding of the Cisco Unified Contact Centre Express/Cisco Unified Communications Manager implementation and scripts e.g. Channel Partner / Reseller, Customer, Employee.

Prerequisites

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Contact Centre Express. This course is an add-on to the Cisco Unified Communications Manager version 10 courses. This Cisco Unified Contact Centre Express course and the Cisco Unified Communications Manager Administration course must be combined as a single course.

Course Objectives

The course will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unified Contact Centre Express in a Cisco Unified Communications Manager deployment. The focus will be on the administrative tasks required for adding, moving and changing agents as well as administering Cisco Unified Contact Centre Express messaging features. Cisco Unified Communications Manager topics are limited to only those required for integration with Cisco Unified Contact Centre Express.

Classroom Training
Modality: G

Duration 2 days

Price (excl. VAT)
  • United Kingdom: £ 1,995.-
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