Cisco Packaged Contact Center Enterprise Admin v9 (CPCCEA)

Course Description Schedule Course Outline

Course Overview

This instructor-led course focuses on the administration and management of Cisco Packaged Contact Centre Enterprise. This course is intended for those who require in-depth knowledge and need to create or modify scripts. There is a strong emphasis on lab oriented tasks for delegates to configure and verify a Packaged Contact Centre Enterprise solution. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Who should attend

Administrators, or anyone who or needs an understanding of the Cisco Packaged Contact Centre Enterprise implementation and scripts e.g. Channel Partner / Reseller, Customer, Employee


A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Packaged Contact Centre Enterprise.

Course Content

This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.

Classroom Training
Modality: G

Duration 4 days

Price (excl. VAT)
  • United Kingdom: £ 1,995.-
Enroll now

Accessing our website tells us you are happy to receive all our cookies. However you can change your cookie settings at any time. Find out more.   Got it!