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Hosted Collaboration Solution Intermediate – Customer On-boarding (HCSI-OB)

Course Description Schedule Course Outline Lab Topology
 

Who should attend

This course is designed for technical professionals who need to know how to administer their Cisco HCS environment using Cisco UCDM 10.1.2. This course covers the HCS solution overview and describes system features and how to on-board customers to the platform. The primary audience for this course includes:

  • System engineers
  • Technical support personnel
  • Channel partners and resellers

Prerequisites

  • !CI-UCMF, Implementing Cisco Unified Communications Manager, Parts 1 and 2 (CIPT1 and CIPT2), or equivalent UCM knowledge required
  • !CI-CCNDC attendance is recommended

Delivery Prerequisites

  • You must provide your own laptop with Cisco AnyConnect Secure Mobility Client, Cisco Jabber 10.x, web browser, spreadsheet application, and PuTTY (or equivalent) installed. Audio and video capabilities are a plus
  • Onsite courses: wired or wireless internet connectivity for student and instructor laptops with a minimum of 5 Mbps down, 2Mbps up

Course Content

HCS Intermediate-Customer On-Boarding (HCSI-COB) is a 4-day instructor-led course offered by Cisco® Learning Services. This course focuses on on-boardingCisco Hosted Collaboration Solution (HCS) customers in Cisco Unified Communications Domain Manager (UCDM) 10.1.2 environment.

Software Versions
  • HCS applications: 10.1.2
  • Cisco UCM, Instant Messaging and Presence (IM&P), and Unify Connection 10.0.1
Classroom Training Onsite

Duration 4 days

 

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