Implementing Cisco Collaboration Applications (CAPPS)

Course Description Schedule Course Outline
 

Course Overview

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments

Attending the following courses would be recommended:

Course Objectives

After you complete this course you will be able to:

  • Describe how Cisco Unity Connection is virtualised, designed and deployed in single and multi-site deployments
  • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
  • Manage the end users and feature access in Cisco Unity Connection
  • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager
  • Implement call management and call routing including the dial plan and call handlers
  • Explain unified messaging single inbox and how Microsoft Exchange is integrated
  • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
  • Describe how to enable voice messaging in remote branches during WAN outages in centralised deployments

Follow On Courses

Classroom Training
Modality: C

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,378.-
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Online Training
Modality: L

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,378.-
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E-Learning Cisco Digital Learning
Modality: P
Price (excl. VAT)
  • United Kingdom: £ 1,000.-
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