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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

 

Course Overview

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

** Attend this course with Fast Lane in the UK, and benefit from unique updated labs covering software version 11.5! **

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.
Online Training

Duration 5 days

Price (excl. VAT)
  • £ 2,688.-
  • Please contact your Account Manager for CLC value.
Classroom Training

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,688.-
  • Please contact your Account Manager for CLC value.

Schedule

Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
English
Time zone GMT
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Greenwich Mean Time (GMT)
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
United Kingdom
London, City This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
London, City This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training