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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

 

Course Overview

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment.

** Attend this course with Fast Lane in the UK, and benefit from unique updated labs covering software version 11.5! **

Who should attend

This 5 day instructor-led course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.

Prerequisites

Attendees should meet the following prerequisites:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of contact center operations

Course Objectives

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Follow On Courses

Online Training

Duration 5 days

Price (excl. VAT)
  • £ 2,688.-
  • Please contact your Account Manager for CLC value.
Classroom Training

Duration 5 days

Price (excl. VAT)
  • United Kingdom: £ 2,688.-
  • Please contact your Account Manager for CLC value.

Schedule

Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
English
Time zone GMT
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: British Summer Time (BST)
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
United Kingdom
London, City This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training