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Multi-Vendor Collaboration for Field/Support Engineers (MVCFE)

Course Description Schedule Course Outline

Detailed Course Outline

Course introduction

  • Unified Communications Terminology
  • Unified Communications as part of Collaboration
  • Cisco Unified Communications solutions (v 7/8.x & 8.5)

Running Cisco Unified Communications Manager in VMware.
Virtual Machine requirements for running Cisco Unified Communication Manager.
Cisco Unified Communications Manager Software Installation

  • Microsoft Unified Communications solutions (OCS, LYNC)
  • Defining and Designing Collaboration


Implementing and Supporting Cisco Unified Client Services framework (UCSF)

  • Application Development Framework
  • Cisco technology for Cisco Intelligent Network
  • Cisco Workspace integrating any vendor client
  • User integration
  • Delivery of the “any-to-any” solution using Cisco technology


Configuring and managing reachability Configuring contactability Configuring and supporting Rich Presence

Microsoft OCS and LYNC

  • Understanding OCS features and services
  • Configuring OCS integration for VoIP as you are
  • Understanding Microsoft integration to Unified Communications (Cisco)
  • Configuring LYNC Communication server
  • Installing and Configuring MoC (Microsoft Office Communicator)
  • Installing and Configuring LC (Lync Communicator)


Cisco Unified Communications Manager Presence

  • Configuring CUPS server for UPC
  • Understanding and Configuring CUPS server for proxy to OCS/LYNC
  • Understanding CUPS for federation
  • Understanding and implementing CUPS for XMPP
  • CUPS server for future UCSF integration (UCM8.x and UPC8.x)


Understanding Video within Unified Communications

  • Supporting Multivendor UC video integration
  • Installing and Configuring Desktop video
  • Configuring Video Service Integration
  • Supporting Dial-plans for Video


Business Video Integration

  • Understanding business video
  • Designing a network for Video Integration
  • Delivering desktop video with Microsoft
  • Delivering Desktop video with Cisco


Deploying multivendor dial-plans

  • Deploying AD dial-plans for OCS/LYNC
  • Configuring OCS/LYNC dialer rules and translation
  • Understanding Microsoft Class of Service
  • Designing a consistent dial-plan for Multivendor
  • Configuring Cisco “Class of Control” for Microsoft integration
  • Deploying Cisco “Class of Control”


Integrating with SIP Service Providers
Understanding the cloud integration for collaboration
Understanding the cloud integration for Unified Communications
Troubleshooting Multivendor Unified Communications Environments

  • Troubleshooting OCS
  • Troubleshooting MoC and CUCIMOC
  • Troubleshooting CUPC with Multivendor Workspaces
  • Troubleshooting Multivendor Dial Plans
  • Troubleshooting SIP and CSTA
  • Troubleshooting Multivendor Environments with LYNC front end server
  • Troubleshooting multivendor environments with OCS front end server
  • Troubleshooting Multivendor environments with Cisco RTMT, Serviceability and Dashboard
 

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