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Cisco Unifed Communications Workshop V9 (CUCW V9)

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Detailed Course Outline

Cisco Unified Communications Manager Implementation

  • IP Telephony overview.
  • Cisco Unified Communications architecture.
  • IP Telephony Call Flows.
  • Design Considerations.
  • Enterprise License Manager (ELM)
  • Cisco Unified Communications Manager features.
  • Running Cisco Unified Communications Manager in VMWare.
  • Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
  • Manually adding IP phones in Cisco Unified Communications Manager.
  • Configuring Directory Numbers
  • Integrating the Apple iPhone, Nokia and Blackberry phones with Cisco Unified Communications Manager.
  • Using the Bulk Administration Tool (BAT) to add IP phones in Cisco Unified Communications Manager.
  • Cisco IP Phones and Phone Settings.
  • IP Phone User Interfaces.
  • IP Phone Hardening.
  • Speed Dials.
  • Personal Address Book.
  • Configuring/modifying IP Phone Softkeys and Button Templates.
  • Loading IP Phone Firmware from a Peer IP Phone.

Cisco Unity Connection Implementation

  • IP Telephony and voicemail integration overview.
  • Cisco Unity Connection integrated messaging architecture.
  • IP Telephony and voicemail call flows.
  • Design considerations.
  • Voicemail clients and user interfaces.
  • Administrative tools and interfaces.
  • Cisco Unity Connection features.
  • Cisco Unified Communications Manager features.
  • Basic IP phone configuration on Cisco Unified Communications Manager.
  • Configuring Cisco Unified Communications Manager for integration with Cisco Unity Connection (SCCP and SIP).
  • Configuring Cisco Unity Connection for integration with Cisco Unified Communications Manager (SCCP and SIP).
  • Managing AXL servers.
  • Cisco Unity Connection system Service and Enterprise parameters.
  • Cisco Unity Connection user authentication rules.
  • Adding users and mailboxes in Cisco Unity Connection.
  • Managing mailboxes.
  • LDAP integration.
  • Directory Handlers and Interview Handlers.
  • Managing greetings.
  • Cisco Unity Connection call routing, call handling and auto-attendant.
  • Time Based Call Management
  • Recording and announcing attendee name when joining a conference.
  • Message Notification and Restriction tables.
  • Class of Service (Partitions and Search Spaces).
  • Managing schedules and holidays.
  • SMTP message notification.
  • Distribution lists and Broadcast lists
  • Messaging deployment models used for Cisco Unity Connection.
  • Multi-site deployments.
  • E.164 Numbering Plan
  • Voicemail Networking (including VPIM).
  • Adding remote sites and remote users in Cisco Unity Connection.
  • Phone View
  • Disaster Recovery
  • IMAP integration.
  • Cisco Unified Messaging Gateway.
  • Monitoring and Troubleshooting.
  • Real Time Monitoring Tool.
  • Generating and viewing reports in Cisco Unity Connection.

Cisco UC IM & Presence Implementation with Jabber

  • IP Telephony Overview
  • IP Telephony Call Flows
  • IM and Presence Architecture
  • Design considerations
  • Cisco Unified Communications Manager for IM and Presence Licensing
  • Cisco Unified Communications Manager features. IM and Presence server features
  • Basic IP phone configuration on Cisco Unified Communications Manager
  • Configuring Cisco Unified Communications Manager for integration with IM and Presence
  • Configuring the IM and Presence server for integration with Cisco Unified Communications Manager
  • IM and Presence server system & security parameters
  • LDAP integration
  • Cisco Unified Client Services Framework
  • Bandwidth Capability of Cisco Unified Client Services Framework devices
  • Cisco Unified Personal Communicator client
  • Cisco Jabber clients
  • CTI Desk phone control
  • Making voice and video calls
  • Point-to-point video calls
  • Multipoint Videoconferencing
  • Point-to-point Instant Messaging (Chat)
  • Persistent Chat
  • IM Forking
  • IM compliance
  • SIP and XMPP client authentication policy
  • Presence Gateway configuration
  • IM and Presence Login Banner
  • IM and Presence Security Considerations
  • IP Phone Messenger
  • Multi-site deployments and inter-cluster configuration
  • IM and Presence server Routing Communication types
  • Cisco Unified Personal Communicator and Cisco Unity Connection voicemail integration
  • Federations and inter-domain configuration
  • Disaster Recovery System
  • Monitoring and Troubleshooting
 

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