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Cisco Unified Communications Manager v9 Update (CUCMU)

Course Description Schedule Course Outline

Detailed Course Outline

  • Cisco Unified Communications Architecture.
  • Design Considerations.
  • Enterprise License Manager (ELM)
  • New Cisco Unified Communications Manager features.
  • Running Cisco Unified Communications Manager in VMWare.
  • Adding IP phones in Cisco Unified Communications Manager.
  • Configuring Directory Numbers.
  • Integrating the Apple iPhone, Nokia and Blackberry phones with Cisco Unified Communications Manager.
  • IP Phone User Interfaces.
  • Speed Dials.
  • Personal Address Book.
  • Cisco Unified Communications Manager System and Enterprise Parameters.
  • End user configuration.
  • SIP Universal Resource Identifier (URI) Alpha Dialing.
  • Configuring Users in Microsoft Active Directory.
  • Integrating Cisco Unified Communications Manager with a corporate user directory (LDAP integration and filtering).
  • Extension Mobility.
  • Native call queuing for Hunt Pilots.
  • Call routing in Cisco Unified Communications Manager.
  • Dial plan considerations (including overlapping number schemes).
  • Time of Day routing.
  • Codec preference
  • Number Normalization and Digit Translation.
  • Media resources – Conferencing, Music on Hold, Transcoding.
  • Call Admission Control (CAC).
  • Class of Service (Partitions and Calling Search Spaces).
  • SIP Trunks.
  • Multi-site Deployments
  • Inter-Cluster Lookup Service (ILS) and Inter-Cluster Alpha URI Dialing
  • Monitoring and Troubleshooting.
  • Additional topics may be added on request.

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