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Cisco Unified Communications Manager Version 10 Intermediate Administration (CUCMI V10)

Course Description Schedule Course Outline

Detailed Course Outline

  • IP Telephony Overview.
  • Cisco Unified Communications Architecture.
  • IP Telephony Call Flows.
  • Cisco Unified Communications Manager features.
  • Cisco IP Phones and Phone Settings.
  • IP Phone User Interfaces.
  • Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
  • Manually adding IP phones in Cisco Unified Communications Manager.
  • Configuring Directory Numbers.
  • Moving/changing IP Phones and Directory Numbers.
  • Deleting IP Phones.
  • Using the Bulk Administration Tool (BAT) to modify IP phones.
  • Adding a PC to the IP Phone ‘Data Port’.
  • Additional IP Phone Administration - IP Phone Hardening.
  • Speed Dials.
  • Personal Address Book.
  • Configuring/modifying IP Phone Softkeys and Button Templates.
  • SIP Universal Resource Identifier (URI) Alpha Dialing.
  • Loading IP Phone Firmware.
  • Cisco Unified Communications Manager System and Enterprise Parameters.
  • Administration of the Corporate User Directory.
  • Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.
  • Administering the End User Web Login.
  • IP Phone User Interfaces.
  • Making Calls and Verifying IP Phones.
  • Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.
  • Call Forwarding.
  • IP Phone Services.
  • Extension Mobility.
  • Backup and Disaster Recovery.
  • Basic Monitoring and Troubleshooting.
  • Quality Reporting Tool.
  • CDR Analysis and Reporting Tool.

Additional topics may be added on request.


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