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Cisco Unified Communications Manager Advanced Admin V9 (CUCMAA V9)

Course Description Schedule Course Outline

Detailed Course Outline

  • IP Telephony Overview.
  • Cisco Unified Communications Architecture.
  • Enterprise License Manager (ELM)
  • IP Telephony Call Flows.
  • Cisco Unified Communications Manager features.
  • Cisco IP Phones and Phone Settings.
  • IP Phone User Interfaces.
  • Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
  • Manually adding IP phones in Cisco Unified Communications Manager.
  • Configuring Directory Numbers.
  • Moving/changing IP Phones and Directory Numbers.
  • Deleting IP Phones.
  • Adding a PC to the IP Phone ‘Data Port’.
  • Additional IP Phone Administration - IP Phone Hardening.
  • Speed Dials.
  • Personal Address Book.
  • Configuring/modifying IP Phone Softkeys and Button Templates.
  • Loading IP Phone Firmware.
  • Cisco Unified Communications Manager System and Enterprise Parameters.
  • Administration of the Corporate User Directory.
  • Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.
  • Administration of Cisco Unified Communications Manager LDAP Integration.
  • Add/Delete/Modify End Users in Microsoft Active Directory.
  • Modifying LDAP Integration and Custom LDAP Filters.
  • Administering the End User Web Login.
  • SIP Universal Resource Identifier (URI) Alpha Dialing.
  • Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.
  • Call Forwarding.
  • IP Phone Services.
  • Extension Mobility.
  • Extension Mobility Cross-Cluster.
  • Call Coverage - Hunt Pilot, Hunt Lists and Line Groups. Native call queuing for Hunt Pilots.
  • Call Routing in Cisco Unified Communications Manager.
  • Dial Plan Administration.
  • Admin Tasks for Native Presence and the Busy Lamp Field.
  • Forced Authorization Codes and Client Matter Codes.
  • Digit Translation.
  • Media resources – Conferencing, Music on Hold, Transcoding.
  • Call Admission Control (Limiting The Number of Calls).
  • Class of Service (Partitions and Calling Search Spaces).
  • Time of Day routing.
  • Administering PSTN Connections.
  • MGCP Gateways.
  • H.323 Gateways.
  • SIP Trunks.
  • Multi-site Deployments and Inter-Cluster Configuration
  • Inter-Cluster Lookup Service (ILS) and Inter-Cluster Alpha URI Dialing.
  • Backup and Disaster Recovery.
  • Basic Monitoring and Troubleshooting.
  • Quality Reporting Tool.
  • CDR Analysis and Reporting Tool.
  • Using the Dialed Number Analyser Tool.
  • Real Time Monitoring Tool.
  • Additional topics may be added on request.
 

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