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Cisco Unity Connection Implementation V9 (CUCI V9)

Course Description Schedule Course Outline

Detailed Course Outline

  • IP Telephony and voicemail integration overview.
  • Cisco Unity Connection integrated messaging architecture.
  • IP Telephony and voicemail call flows.
  • Design considerations.
  • Voicemail clients and user interfaces.
  • Administrative tools and interfaces.
  • Cisco Unity Connection features.
  • Cisco Unified Communications Manager features.
  • Basic IP phone configuration on Cisco Unified Communications Manager.
  • Configuring Cisco Unified Communications Manager for integration with Cisco Unity Connection (SCCP and SIP).
  • Configuring Cisco Unity Connection for integration with Cisco Unified Communications Manager (SCCP and SIP).
  • Managing AXL servers.
  • Cisco Unity Connection system Service and Enterprise parameters.
  • Cisco Unity Connection user authentication rules.
  • Adding users and mailboxes in Cisco Unity Connection.
  • Managing mailboxes.
  • LDAP integration.
  • Directory Handlers and Interview Handlers.
  • Managing greetings.
  • Cisco Unity Connection call routing, call handling and auto-attendant.
  • Time Based Call Management
  • Recording and announcing attendee name when joining a conference.
  • Message Notification and Restriction tables.
  • Class of Service (Partitions and Search Spaces).
  • Managing schedules and holidays.
  • SMTP message notification.
  • Distribution lists and Broadcast lists
  • Messaging deployment models used for Cisco Unity Connection.
  • Multi-site deployments.
  • E.164 Numbering Plan
  • Voicemail Networking (including VPIM).
  • Adding remote sites and remote users in Cisco Unity Connection.
  • Phone View
  • Disaster Recovery
  • IMAP integration.
  • Cisco Unified Messaging Gateway.
  • Monitoring and Troubleshooting.
  • Real Time Monitoring Tool.
  • Generating and viewing reports in Cisco Unity Connection.

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