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Cisco Unity Connection Version 10 Basic Administration (CUC V10)

Course Description Schedule Course Outline

Detailed Course Outline

  • IP Telephony and Voicemail Integration Overview.
  • Cisco Unity Connection Integrated Messaging Architecture.
  • Messaging Deployment Models used for Cisco Unity Connection,
  • IP Telephony and Voicemail Call Flows.
  • Cisco Unity Connection features.
  • Voicemail Clients and User Interfaces.
  • Phone View.
  • Cisco IP Phones and Phone Settings.
  • Administering Cisco Unity Connection Integration with Cisco Unified Communications Manager (SCCP and SIP).
  • Managing Cisco Unity Connection System Service and Enterprise Parameters.
  • Adding Users and Mailboxes in Cisco Unity Connection.
  • Add/Delete/Modify Cisco Unity Connection End Users.
  • End User Web Login.
  • Managing Mailbox Attributes and Limits.
  • Administration of Directory Handlers and Interview Handlers.
  • Managing Greetings.
  • Administration tasks for Call Routing, Call Handling and the Auto-Attendant.
  • Time Based Call Management.
  • Administration of Message Notification and Restriction tables.
  • Managing schedules and holidays.
  • Administering Distribution Lists and Broadcast Lists.
  • Managing Backup and Disaster Recovery.
  • Basic Monitoring and Troubleshooting.
  • Generating and Viewing Reports in Cisco Unity Connection.
  • Real Time Monitoring Tool.

Additional topics may be added on request.


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