Detailed Course Outline
Module 1: Fundamental Architecture for the Help Desk Role
- Introduction to Citrix Virtual Apps and Desktops
- The Help Desk Role for Citrix Virtual Apps and Desktops
- Help Desk Support Methodology
- Citrix Help Desk Priorities
Module 2: Citrix Director
- Introduction to Citrix Director
- Navigating the Director Console
- Performing Typical Help Desk Actions
Module 3: End User Access
- Access Methods
- Authentication
- Subscriptions, Favorites, and Experience
- Solving User Access Issues
- Real World Troubleshooting Scenarios
Module 4: Citrix Receiver
- Receiver Types
- Receiver Deployment Methods
- Solving User Issues with Citrix Receiver
Module 5: User Sessions
- Defining User Sessions
- Solving Session Related Issues
Module 6: Printing with User Sessions
- Printer Types and Management
- Solving Common Printer Related Issues
Module 7: Support
- Citrix Help Desk Support Methodology
- Solving Additional User Issues and Scenarios