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Implementing Cisco Collaboration Devices (CICD)

Detailed Course Outline

Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Labs

  • Lab 1: Explore Administrator Interfaces
  • Lab 2: Explore End-User Interfaces
  • Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Lab 5: Implement End Users
  • Lab 6: Implement Endpoints
  • Lab 7: Enable Telephony Features
  • Lab 8: Enable Mobility Features
  • Lab 9: Implement End Users and Voice Mailboxes
  • Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Lab 11: Provide End-User Support
  • Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab 13: Monitor the System with Cisco Unified RTMT
  • Lab 14: (Optional) Back Up Cisco Unified Communications Manager