Implementing Cisco Collaboration Applications (CAPPS)

Cisco Unity Connection

• Designing and Deploying Cisco Unity Connection
• Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Configuring Cisco Unity Connection Users, Templates and class of Service
• Configuring the Cisco Unity Connection System
• Implementing Cisco Unity Connection Dial Plan and Call Management
• Configuring Unified Messaging
• Troubleshooting Cisco Unity Connection
• Deploying Voice Mail Redundancy in Branch Offices

Cisco Unity Express

• Designing and Deploying Cisco Unity Express
• Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
• Configuring Cisco Unity Express User Accounts and Features
• Understanding Cisco Unity Express AutoAttendant
• Troubleshooting Cisco Unity Express

Cisco Unified IM and Presence Implementation

• Designing and Deploying Cisco Unified IM and Presence
• Describing Cisco Unified Communications IM and Presence Components and Communication Flows
• Integrating Cisco Unified Communications IM and Presence
• Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
• Configuring Cisco Jabber Mobile and Integrating Directory Servers
• Configuring Cisco Unified Communications IM and Presence Compliance and Message Archiving
• Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Video Provisioning and Integration in a Unified Communications Deployment

• Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
• Describing Video Infrastructure
• Decribing Cisco TMS