Salesforce Certified Administrator (SFCA)

The Salesforce.com Certified Administrator exam is intended for an individual who has experience performing as a Salesforce Administrator. Here are examples of the concepts you should understand to pass the exam:

  • Manage users, data, and security
  • Maintain and customize Sales Cloud and Service Cloud applications
  • Build reports, dashboards, and workflow

Prerequisites

No formal prerequisites, however attendance of Administration Essentials for New Admins (ADM201) is recommend.

Recommended training for this certification

As preparation for this exam, Salesforce.com Training and Certification recommends a combination of six or more months of hands-on experience as a Salesforce system administrator, training course completion, and self-study.

Salesforce.com Training and Certification recommends the following instructor-led and online courses to guide your study:

Other helpful resources:

  • Online course: Analyze Your Data Your Way with Reports
  • Online course: Administration Essentials for the Service Cloud
  • Online course: Configure Salesforce with Custom Fields
  • Online course: Creating Your Salesforce Community
  • Online course: Customizing Profiles to Align with Your Business Needs
  • Online course: Getting a Head Start with Chatter
  • Online course: Getting Started with Managing Data
  • Online course: Managing Users and Troubleshooting Login Issues
  • Online course: Salesforce Mobile
  • Online course: Summarize Your Data with Highlights, Charts, and Dashboards

Exams

Salesforce.com Certified Administrator

  • 60 multiple-choice questions
  • 90 minutes allotted to complete the exam
  • 65% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam

Recertification

Successful completion of online, release-specific Salesforce.com Certified Administrator exams is required to maintain this credential. Release exams are published three times a year, one for each of the major product releases throughout the year.

The initial cost of the certification includes the Salesforce.com Certified Administrator exam plus two online release exams. In subsequent years, a maintenance fee of $100 will be charged when registering for every third release exam to keep the certification current for the following year. The maintenance fee includes the three maintenance exams and access to the supporting training material. Salesforce.com Certified professionals will be notified automatically when new release training material and exams become available.

 

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