Network Maintenance & Support

Fast Lane can offer a dedicated 24/7 Network Support Hotline with a phone number in your location. We offer a variety of service level agreements (SLAs) ranging from four hour engineer response time to equipment replacement next working day and everything in between. We can offer support at three levels:

  • Diagnosis only: we diagnose the issue and inform you and your engineers of the problem so that your engineers can deploy a fix
  • Diagnosis and remote fix: we identify the issue and inform you of the situation, upon agreement, our engineers will login remotely to your network to implement a fix
  • Diagnosis and on-site fix: we diagnose the problem on site and take appropriate action to ensure your network return to normal operation whilst keeping you informed throughout the whole process

Please feel free to get in contact with us on 0845 470 1000 or email enquiries@flane.co.uk if you would like more information around course customisation, or any training / consultancy requirements that you might have.

 

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