ITIL® V3 Lifecycle Certificate in Managing Across the Lifecycle (ITIL3MALC)

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Course Description Schedule
 
Click on the location to go directly to the booking pageSchedule
Date on request
Location on request
United Kingdom
25/06/2012 - 29/06/2012 London (Rosebery)
02/07/2012 - 06/07/2012 Birmingham
09/07/2012 - 13/07/2012 Edinburgh
16/07/2012 - 20/07/2012 London
20/08/2012 - 24/08/2012 London (Rosebery)
17/09/2012 - 21/09/2012 London (Rosebery)
17/09/2012 - 21/09/2012 Leeds
01/10/2012 - 05/10/2012 Aberdeen
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Who should attend

  • Individuals who require a business and management level understanding of the ITIL® V3 core Lifecycle.

  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module.

  • Individuals progressing towards the ITIL Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisites

Candidates must have a total of at least 17 credits;

  • 2 credits from the ITIL® V3 Foundation Certificate or the ITIL® V2 Foundation plus Bridging Certificate
    AND

  • 15 credits (minimum) from a balanced combination of ITIL® V3 Service Lifecycle and ITIL® V3 Service Capability Certificates

On attending the course please ensure you provide documented evidence that you have passed the above by either presenting your certificate(s) (or a copy of your certificate(s)) to the course lecturer. If you cannot provide the physical certificate(s), then as a minimum you must provide the certificate/candidate number(s) and dates of passing each examination. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank you for your co-operation.

Course Objectives

The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.

Course Content

  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisation Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

Duration: 5 days

Price (excl. VAT):
  • £ 1,995.-