ITIL® V3 Foundation Certificate in IT Service Management (ITIL3F)

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

The ITIL V3 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management – Version 3 and is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Expert Certificate in IT Service Management.

Delegates will gain an understanding of:

• Service Management as a Practice
• The V3 Service Lifecycle
• Key Principles and Models
• Generic Concepts
• Processes
• Roles
• Functions
• Technology and Architecture
• ITIL Qualification Scheme

The course covers the fundamentals of the IT Infrastructure Library (ITIL) Version 3 core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

The course is comprised of lecture sessions, hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.