ITIL® V3 Half Day Overview (ITIL3AH)
Who should attend
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
Course Objectives
This course provides a high level overview of Service Management and introduces delegates to the five core volumes which comprise ITIL version 3:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The primary emphasis of this course will be on the Service Transition and Service Operation volumes which cover those processes commonly encountered during the day to day management of IT service provision.
Duration: 0.5 days
Price (excl. VAT):
- £ 180.-