Unified Contact Centre Express Supervisor Training (UCCXSUPERVISOR)

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Course Description Schedule

This course requires:

  • A room with 3 phones and PC’s set up
  • PC’s loaded with agent and supervisor software
  • PC's loaded with historical reporting software

 
Schedule

Currently there are no training dates scheduled for this course. Training date request


 

Who should attend

Each session is 2 hours in duration and can accommodate 3 delegates per session.

3 sessions can be run in 1 day.

Prerequisites

Delegate should have attended UCCX Agent Training before attending this course.

Course Objectives

On completion of the course delegates will have an understanding of the Supervisor Desktop and Historical Reports.

Course Content

  • Logging In/Out
  • Real Time View
  • Changing Agent States
  • Team Messaging
  • Creating Thresholds
  • Barge/Intercept
  • Monitoring Agents
  • Creating Historical Reports
  • Scheduling Historical Reports
  • Saving Reports
  • Changing Agents Team (If required)
  • Changing Agent Skill Level (If required)
  • Creating Not Ready/Logout codes (If required)

Duration: 3 sessions